Business - there is a lot of bases to try and cover. One of the main ones is communication. Without it, there is no way to engage with customers and clients and make them feel like they are part of the brand. Of course, you can’t just start chatting as you would do with a friend in the street. Corporate communication, no matter how big or small, has to be professional as well as disarming and engaging.
This is where Clickatell and its business solutions come into play for millions of entrepreneurs around the world. By bringing businesses and customers closer together, Clickatell can connect you to the chat economy that will enable your business to interact with anyone, anywhere, at any time of day.
More than 1.5 billion people use WhatsApp, and 5 billion SMS messages are received every month from Australia to the UK - don’t you want a piece of the action? With your Clickatell login details, you can target a booming chat economy and boost lead generation and sales. It is that simple.
Clickatell was founded in 2000 as a B2B mobile technology startup with one goal in mind - to become a market leader. By enabling SMEs and large enterprises to interact better with their customers, the brand soon skyrocketed. Today, the platforms reach over 85% of the global population across 1,000 mobile network providers and channels. Whether it’s the UK, USA or Australia, Clickatell’s services are used to improve businesses’ communication processes.
But, becoming a market leader in mobile engagement and payments isn’t the end of the road. Clickatell is still paving the way for customer experiences in the current chat economy and innovating new ways to boost the experience for businesses and consumers alike.
Essentially, the chat economy is a mixture of the most popular and well-used communication apps on the market. From WhatsApp to Facebook, Instagram and regular SMS messages, you need to make sure that you are communicating effectively with people on these platforms. Clickatell is a social media and SMS gateway as it connects you with consumers; and, the genius part is that they already use the apps. So, there is no need to pester people to download an application they don’t want.
Once you’re part of the chat economy, all you have to do is put your brand and its products and services on display for customers to see. That way, interacting with your business becomes easier and less stressful than ever before. Why? It’s because tasks such as purchases and account look-ups are simpler and faster than ever.
Not only can you take the frustration out of routine tasks from airline check-ins to account changes, but you can also sell to customers within chat. So, as well as offering value, your brand can use upselling opportunities to increase sales and boost your bottom line.
WhatsApp is a free platform used by billions of people around the world daily, so why do you need Clickatell and a Clickatell login? The same rules don’t apply to corporate WhatsApp usage as there are strict guidelines you have to adhere to if you want to get the most out of WhatsApp.
From applying for access to following the regulations, Clickatell can help your brand interact with WhatsApp users correctly while maintaining the features that make it popular in the first place. Without the ease of access, security and reliability, your communication process will fall flat. Clickatell will improve them by resolving issues quicker, responding to queries and automating responses, and sending updates and upgrades.
You can keep customers informed about rewards and their travel plans without forcing them to open their email account and scrolling through spam. Plus, thanks to WhatsApp notifications, you can tell when messages have been delivered and read. And, with Flow, you can create cases once and use them across multiple channels.
Social media has taken over as the main driver of communication. With the different and popular types of platforms available, it’s tempting to think bulk SMS messages are things of the past.
In reality, businesses use them every day to promote account security, schedule appointments and promote brand messages. After all, 90% of the world’s population over the age of 6 are expected to own a mobile phone by 2020, which shows the importance of bulk SMS. With a Clickatell login, you can integrate any app, website or desktop to reach customers wherever and however you choose.
Clickatell ensures your readability skyrockets as 90% of your bulk SMS messages will be opened within 3 minutes. Why? Because with Clickatell, you can expect a bulk SMS open rate of 98%. With the possibility of reaching up to 220 territories, the opportunities are endless.
WhatsApp is an internet-based app, so it doesn’t have many restrictions. Bulk SMS is different because it depends on the provider and the location. Through an SMS gateway, however, there is no need to worry about your short-message-service communications. Thanks to an SMS API, you can easily send one-way bulk SMS messages via an SMS gateway, letting you raise awareness of your brand while cutting costs. Clickatell is a leader in the industry due to its reach - more than 1,000 mobile networks are available from the UK to Australia.
Short codes are very powerful, but they are restricting as they only work one-way and don’t allow you to send them internationally. Because Clickatell understands the need to break down borders, long numbers are on hand to boost the reach of bulk SMS. Used nationally and globally, Clickatell gives your company the ability to start a two-way conversation.
The future of text marketing isn’t WhatsApp or bulk SMS - it’s RCS. Rich communication services let you send branded multimedia messages that are interactive and engaging. By partnering with Clickatell and Google, your RCS messaging capabilities will enable you to add logos and the company name to any correspondence. Subtle marketing is an excellent way to increase brand awareness and stay relevant in the minds of your customers. They can be in the UK or Australia, yet they’ll always remember you and your services.
As technology advances, businesses have to be at the forefront to ensure they enhance the customer experience. RCS is the perfect opportunity to upgrade your communications and make sure you give off the most professional image possible.
Clickatell can do this by putting you in touch with 159 million RCS users across 39 countries.
Social media has changed the game. How companies interact with customers is essential as people expect a certain type of service, and, if they don’t get it, they bounce.
Touch from Clickatell is a real-time chat tool that allows you to respond to messages and queries across your communication platforms. Unify your response teams so that your business can receive hundreds of questions at once and deal with them as quickly as possible.
Whether it’s your website, social media channels or apps, Clickatell lets you engage and resolve any issues almost instantly. Thanks to a highly scalable product and seamless integration, Clickatell allows you to harness the power of automation for the sake of customer service.
All of this is available thanks to Clickatell’s single API. With your API, you can use WhatsApp and SMS as usual but without the overheads.
Clickatell is the future of business communications. Get on board now and you can future-proof your company by supporting additional channels and scaling up as your brand expands. The service is available worldwide, so check Clickatell out now in the UK, USA and Australia.