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Contact Drop Cowboy

Get help with setup, integrations, and best practices. We're here to help you succeed.

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Our team is ready to help you learn the platform, answer questions, and troubleshoot technical issues.

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Contact FAQs

What to expect when you reach out

How quickly will I hear back?

Live chat responses are typically instant during business hours. Phone calls are answered immediately. Email responses come within one business day. We aim to resolve most issues in a single interaction.

Can you help with integrations?

Yes! Our support team can guide you through API authentication, webhook setup, CRM integrations, and workflow automation. For complex integrations, we can connect you with a dedicated account manager.

What if I need technical assistance?

Technical support is available through all channels. For API and integration questions, our developer support team can provide code examples and debugging assistance. For compliance questions, consult your legal counsel.

Can I schedule a product demo?

Absolutely! Visit our demo page to schedule a personalized walkthrough. Our team will tailor the demo to your specific use case and answer all your questions.

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Ways to Reach Us

Live Chat

Available now. The fastest way to get help — chat with our team right from the Drop Cowboy dashboard or this site. Best for quick questions about campaigns, ringless voicemail and SMS setup, number pools, 10DLC registration, billing, or account access.

Phone

+1-855-550-1992. Prefer to talk it through? Call our sales and support team to discuss pricing, high-volume or BYOC plans, compliance requirements, or to get help troubleshooting a live campaign.

Email

support@dropcowboy.com. Ideal for detailed requests, attachments, and anything that needs a paper trail — partnership and integration inquiries, security or procurement questionnaires, invoices, and account changes. Include your account email so we can help faster.

How We Can Help

Getting Started

Learn platform basics, account setup, and how to create your first campaign

Integrations

Get guidance on API setup, webhooks, CRM connections, and automation features

Education & Best Practices

Learn best practices for message content, timing, and campaign optimization

Compliance Education

Understand TCPA guidelines, quiet hours, and compliance best practices

Billing & Plans

Questions about pricing, plan changes, and invoicing

Technical Support

Report bugs, request features, and get help with technical issues

Additional Resources

Schedule a Demo

See Drop Cowboy in action with a personalized walkthrough

Help Center

Browse articles, FAQs, and tutorials

Developer Docs

API documentation, SDKs, and integration guides