What channels does Drop Cowboy support?
Drop Cowboy supports ringless voicemail (direct-to-voicemail delivery), SMS/MMS text messages, voice broadcast (prerecorded calls with IVR), and live calling via Power Dialer. Use one channel or combine multiple channels in automated workflows. Each channel has unique strengths for different use cases.
Can I combine channels in one campaign?
Yes. Drop Cowboy workflows let you sequence ringless voicemail, SMS, and voice broadcast with delays and conditions. For example: send ringless voicemail → wait 2 days → send SMS follow-up → wait 1 day → call via Power Dialer. Create multi-touch campaigns that respect your contacts without overwhelming them.
Do I need separate accounts for different channels?
No. One Drop Cowboy account includes all channels: ringless voicemail, SMS, voice broadcast, and Power Dialer. Use the same contact lists, suppression lists, and compliance settings across all channels. Unified reporting shows results across all campaigns.
What is Mimic AI voice cloning?
Mimic AI creates natural-sounding personalized voicemail messages using your voice or a professional voice talent. Record one message template, add dynamic field placeholders, and the platform generates unique personalized messages for each contact. Works for ringless voicemail and voice broadcast.
How does the Power Dialer work?
Power Dialer is a click-to-call tool built into Drop Cowboy. Click contacts to dial instantly from any phone (mobile, desk phone, or VoIP). Works with your existing phone system—no computer required. Includes automatic quiet hours, call logging, and click-to-SMS for quick follow-ups. Perfect for sales teams doing outbound calling.
What compliance tools are included?
Every Drop Cowboy account includes automatic TCPA quiet hours enforcement (8 AM - 9 PM local time per contact), time zone detection, opt-out keyword processing (STOP, UNSUBSCRIBE), permanent suppression lists, complete audit logs, and optional DNC scrubbing integration. Compliance tools are always available—not add-ons. You remain responsible for obtaining proper consent and consulting legal counsel.
Can I use my own carrier with Drop Cowboy?
Yes. Drop Cowboy supports BYOC (Bring Your Own Carrier) integration with Twilio, Bandwidth, Telnyx, and other carriers. Connect your existing carrier account, use your own phone numbers, save 35-55% on messaging costs, while using Drop Cowboy campaign management, compliance tools, and analytics. See /resources/byoc-complete-guide for setup instructions.
Does Drop Cowboy include a CRM?
Yes. Drop Cowboy includes built-in contact management with custom fields, tagging, list segmentation, import/export, duplicate detection, and contact history. Not a full CRM replacement, but handles contact organization for campaigns. Integrates with Salesforce, HubSpot, and other CRMs via API or Zapier for ongoing sync.
How do analytics work?
Drop Cowboy tracks delivery success/failure, opt-outs, and campaign-level performance in real time. Analytics data is retained for 3 months in the dashboard. For long-term storage, enable nightly FTP exports. Track specific contacts using foreign_id in API calls. Carriers do not report voicemail listen rates, but Drop Cowboy tracks delivery success and callback activity.
What integrations are available?
Drop Cowboy offers REST API, webhooks for real-time notifications, Zapier integration, and direct CRM connectors. Import contacts from any system via CSV or API. Receive delivery notifications and opt-outs via webhooks to keep your CRM updated automatically. See /developers for complete API documentation and code examples.
