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Healthcare voicemail and SMS reduce appointment no-shows by 50-60% with automated patient communication. Secure ringless voicemail, SMS, and voice broadcast for medical practices, dental offices, mental health providers, and healthcare billing companies.
Healthcare voicemail and SMS that scales and saves time
Specialized communication strategies for every healthcare sector
Automated appointment reminders for primary care, specialist visits, and follow-ups. Reduce no-shows by 50-60% and save 10+ hours per week on reminder calls.
Confirm cleaning appointments, procedures, and consultations. Send 72-hour, 24-hour, and 2-hour reminders to maximize attendance rates.
Sensitive patient communication for therapy appointments, psychiatry sessions, and counseling. Privacy-focused messaging with personalized reminders.
Automated payment reminders for outstanding balances, payment plan follow-ups, and insurance verification. Improve collection rates by 30-40%.
Communication for cardiology, oncology, orthopedics, and other specialties. Coordinate complex appointment sequences and pre-procedure instructions.
Prescription ready notifications, refill reminders, and medication adherence campaigns. Automate customer communication and improve medication compliance.
Set up automated patient reminders in minutes. No contracts, 24-hour refund guarantee.
Automated messaging that improves patient outcomes and practice efficiency
Send automated reminders at 72 hours, 24 hours, and 2 hours before appointments. Reduce no-shows by 50-60% with multi-channel reminders using ringless voicemail and SMS.
Confirm virtual appointments with meeting links and instructions. Send reminders 24 hours and 15 minutes before telehealth sessions to maximize attendance.
Deliver pre-appointment instructions for fasting, medication holds, and preparation requirements. Ensure patients arrive properly prepared for procedures.
Post-appointment follow-up messages to check on patient recovery, medication adherence, and satisfaction. Improve patient outcomes and care coordination.
Automated billing follow-up for outstanding balances, payment plans, and insurance claims. Improve collection rates by 30-40% with consistent follow-up.
Notify patients about flu shots, COVID boosters, and routine immunizations. Send targeted campaigns to specific age groups or patient populations.
Remind patients about overdue annual checkups, wellness visits, and preventive screenings. Improve preventive care compliance and catch health issues early.
Alert patients when prescriptions are ready for pickup. Send refill reminders for chronic medications to improve medication adherence and patient health.
Request insurance information updates, verify coverage before appointments, and notify patients about coverage changes. Reduce billing issues and claim denials.
Real-world examples with dynamic personalization
Hi {{FirstName}}, this is {{PracticeName}} confirming your appointment with Dr. {{ProviderName}} on {{AppointmentDate}} at {{AppointmentTime}}. Please call us at {{PhoneNumber}} if you need to reschedule. We look forward to seeing you.
Hi {{FirstName}}, this is a reminder about your appointment today at {{AppointmentTime}} with Dr. {{ProviderName}}. Our office is located at {{Address}}. Please arrive 10 minutes early to complete any necessary paperwork.
Hi {{FirstName}}, your telehealth appointment with Dr. {{ProviderName}} is scheduled for {{AppointmentDate}} at {{AppointmentTime}}. Join your video call at: {{TelehealthLink}}. Test your connection 10 minutes early.
Hi {{FirstName}}, this is {{PracticeName}}. We show an outstanding balance of ${{BalanceAmount}} from your recent visit. Please call {{PhoneNumber}} to discuss payment options or visit {{PaymentPortalLink}} to pay online.
Hi {{FirstName}}, your prescription for {{MedicationName}} is ready for pickup at {{PharmacyName}}. We're open until {{ClosingTime}} today. Please bring your insurance card.
Hi {{FirstName}}, flu season is here. Schedule your flu shot at {{PracticeName}} by calling {{PhoneNumber}} or booking online at {{SchedulingLink}}. Most insurance plans cover flu vaccines at no cost.
Watch a 5-minute demo showing appointment reminders, billing follow-up, and patient communication.
Drop Cowboy provides security features to protect patient communications
Drop Cowboy uses encrypted data transmission, secure message delivery, access controls with role-based permissions, complete audit logs of all communications, and automatic suppression list management.
Minimize sensitive information in messages (use appointment date/time only, avoid diagnosis/treatment details). Obtain proper consent before sending messages. Maintain consent records and suppression lists. Use quiet hours to respect patient preferences.
Safe message content includes: Patient first name only, appointment date and time, provider name (optional), practice name, callback number, and rescheduling instructions. Avoid including diagnosis, treatment details, test results, or other sensitive health information.
Drop Cowboy maintains complete logs of all messages sent, delivery confirmation, opt-out requests, and user account activity. Export detailed reports for your compliance documentation and audit requirements.
Combine ringless voicemail, SMS, and voice broadcast for maximum effectiveness
Perfect for 72-hour appointment reminders and non-urgent patient communication. Ringless voicemail delivers messages directly to voicemail using direct-to-voicemail technology, allowing patients to listen at their convenience. Higher engagement than cold calls, especially with older patient demographics. Use Drop Cowboy's Mimic AI® to clone your staff's voice for authentic, personal messages.
Learn about Ringless Voicemail →SMS achieves 98% open rates within 3 minutes, making it perfect for same-day appointment reminders, prescription ready notifications, and appointment confirmations. Younger patients (under 50) prefer text messages over voice calls. Include quick action options like 'Reply CONFIRM to keep your appointment or RESCHEDULE to change.' Great for telehealth links and payment portal URLs.
Learn about SMS Marketing →Use voice broadcast for urgent patient communications requiring immediate attention: office closures, emergency rescheduling, or critical appointment changes. Voice broadcast delivers live calls that ring phones, ensuring immediate awareness. Perfect for weather-related closures, provider schedule changes, or urgent patient callbacks. Can include press-to-transfer option to connect patients directly to your staff.
Learn about Voice Broadcast →When patients respond to reminders or need follow-up conversations, use Drop Cowboy's power dialer to call them back efficiently. Sales and scheduling staff can make 250-300+ calls per day with automatic dialing, CRM integration, and call logging. Perfect for confirming complex appointments, discussing treatment plans, or answering patient questions. Integrates with practice management systems.
Learn about Power Dialer →Join medical practices, dental offices, and healthcare billing companies using automated patient communication.
See the actual financial impact from automated patient reminders
Average 100 appointments per week. 20% no-show rate = 20 missed appointments per week. Average appointment value: $150. Lost revenue: $3,000 per week = $156,000 per year. Staff time on manual calls: 8 hours/week at $20/hour = $8,320/year.
No-show rate drops to 8% = 8 missed appointments per week (50-60% reduction). Lost revenue: $1,200 per week = $62,400 per year. Revenue saved: $93,600 annually. Staff time saved: 8 hours/week = $8,320/year in labor costs.
Typical automation platform and message costs for healthcare practices. Total benefit from reduced no-shows and labor savings: $93,600 (revenue) + $8,320 (labor) = $101,920 annually. ROI calculations show substantial return on investment for most medical practices. Contact sales for volume pricing specific to your practice size.
With average appointment value of $150, you only need to save 2 appointments per month (16 per year) for automated reminders to pay for themselves. Most practices save 12-20+ appointments per month, representing 25-50x ROI on the platform cost.
Connect Drop Cowboy with your existing practice management software
Drop Cowboy integrates with popular practice management systems including Epic, Athenahealth, DrChrono, Kareo, AdvancedMD, and others. Use our REST API to automatically sync patient appointments, send reminders based on appointment schedules, and update patient records with communication logs.
View API Documentation →Connect Drop Cowboy to 5,000+ apps using Zapier without writing code. Automatically trigger appointment reminders when appointments are scheduled, send payment reminders from billing systems, or update your CRM when patients respond to messages.
View Integration Options →Import patient lists via CSV file upload for one-time campaigns or bulk reminders. Export message delivery reports, opt-out lists, and campaign analytics to integrate with your practice reporting systems. Simple workflow for practices without technical integration capabilities.
Learn How Campaigns Work →Receive instant webhook notifications when patients respond to messages, opt out, or confirm appointments. Update your practice management system in real time with patient responses, enabling immediate staff follow-up and accurate appointment scheduling.
View Webhook Documentation →Set up automated patient communication in 15 minutes. Get started today.
Common questions about automated patient communication
Join 20,000+ businesses achieving 5-20x higher response rates with Drop Cowboy®