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Help Center
Find answers, guides, and support resources for Drop Cowboy. Browse topics by category or search for specific solutions.
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Schedule a demo with the Drop Cowboy team or contact support for personalized guidance on your specific use case.
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Reach out to the Drop Cowboy support team directly. Drop Cowboy is here to help with any questions or issues you may have.
Help Center FAQs
Common questions
What's the fastest way to get help with Drop Cowboy?
Live chat is typically the fastest-the Drop Cowboy support team responds within minutes during TCPA hours (8am-9pm ET, Mon-Fri). For issues outside those hours, email info@dropcowboy.com and the Drop Cowboy team will respond within 2 hours during business hours.
Is there a phone number I can call for Drop Cowboy support?
Yes, call +1-855-550-1992 for urgent Drop Cowboy support issues. This line is available during TCPA hours. For non-urgent questions, email or live chat is typically faster.
Does Drop Cowboy offer onboarding support?
Absolutely. Every Drop Cowboy customer gets a dedicated account manager who provides onboarding support, training, and best practices guidance. Schedule time with your Drop Cowboy account manager through your dashboard or contact info@dropcowboy.com.
Are there video tutorials available for Drop Cowboy?
Yes, the Drop Cowboy Resources hub includes video tutorials covering setup, campaigns, compliance, integrations, and more. Check out the Drop Cowboy YouTube channel or browse videos in the Drop Cowboy Help Center.
Get started with Drop Cowboy
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Live Chat
Available during TCPA hours. Get instant answers from our support team.
Email Support
Email us at info@dropcowboy.com and get a response within 2 hours.
Phone Support
Call us at +1-855-550-1992 for urgent issues. US-based support team.
Schedule Demo
Want to see Drop Cowboy in action? Schedule a personalized demo with our team.
Popular help topics
Quick access to the most frequently searched guides and tutorials.
Getting Started
New to Drop Cowboy? Learn how to create an account, add a number, and send your first campaign in minutes.
TCPA Compliance
Stay compliant with telemarketing regulations. Learn about consent, quiet hours, opt-outs, and best practices.
Integrations & API
Connect your CRM, use our REST API, set up webhooks, or explore Zapier and other integration options.
Mimic AI Voice Cloning
Use AI voice cloning to personalize messages at scale. Learn about voice synthesis and dynamic fields.
Website Hosting
Build and publish a hosted site with Drop Cowboy — site builder, publish workflow, and custom domains.
Featured articles
- Use AI Assist for SMS message samples
Draft representative SMS campaign samples with AI Assist, then review them for accuracy and compliance.
- Register an SMS campaign
Document your messaging use case, opt-in flow, sample messages, and disclosures for a 10DLC campaign application.
- Register your business for SMS
Prepare and submit your business information in Trust Center before registering 10DLC messaging campaigns.
- Connect a custom domain
Point your own domain at a Drop Cowboy hosted site using DNS CNAME records.
- Getting started with Website Hosting
Create a hosted site in Drop Cowboy, choose a subdomain, and publish your first page.
- Publish your site
Preview changes, publish pages live, and verify your hosted Drop Cowboy website.