A Page message opens next to SMS and calls. Reply on Messenger. Publish a photo, video, or post to the Facebook Page you already run. Facebook stays the Page. Drop Cowboy is the inbox.
A Facebook Page message can start the work, or Drop Cowboy can. Messenger opens a thread in the shared inbox. A reply goes back on Messenger. A campaign can publish a photo, video, or post to the Page you already run.
This page is Page messages and posts. Facebook lead forms are a different guide. Facebook stays the Page. Drop Cowboy is the inbox.
Facebook PagesFacebook PagesAutomations
Messenger stays the channel. The thread opens in Drop Cowboy.
New message
Using: Facebook Pages
Create or update contact
Open inbox thread
When this happens...
The event that starts this automation.
New message
Using: Facebook Pages
Then do this...
The steps that run when the trigger fires.
Create or update contact
Open inbox thread
The customer sees Messenger. Your team sees Drop Cowboy.
Inbox reply
Send message
Using: Facebook Pages
When this happens...
The event that starts this automation.
Inbox reply
Then do this...
The steps that run when the trigger fires.
Send message
Using: Facebook Pages
Same Page. A photo, video, or post publishes to Facebook.
Campaign started
Create Page post
Using: Facebook Pages
When this happens...
The event that starts this automation.
Campaign started
Then do this...
The steps that run when the trigger fires.
Create Page post
Using: Facebook Pages
Facebook remains the Page. Drop Cowboy is the inbox.
Use the Page you already run. Facebook stays the Page.
Inbound Messenger opens next to SMS and calls.
Inbox replies go out on Messenger. Campaigns can create a Page post.
The team answers in Drop Cowboy. The customer stays on Messenger.
