A DM opens next to SMS and calls. Reply on Instagram. Upload a photo or reel to the Instagram account you already run. Instagram stays the channel. Drop Cowboy is the inbox.
Instagram can start the work, or Drop Cowboy can. A DM opens a thread in the shared inbox. A reply goes back on Instagram. A campaign can upload a photo or reel to the account you already run.
Connect the Instagram professional account you already run. DMs live in Drop Cowboy. Photos and reels still publish to Instagram.
Instagram for BusinessInstagram for BusinessAutomations
The thread opens in Drop Cowboy. Instagram stays the channel.
New message
Using: Instagram for Business
Create or update contact
Open inbox thread
When this happens...
The event that starts this automation.
New message
Using: Instagram for Business
Then do this...
The steps that run when the trigger fires.
Create or update contact
Open inbox thread
The customer sees Instagram. Your team sees Drop Cowboy.
Inbox reply
Send message
Using: Instagram for Business
When this happens...
The event that starts this automation.
Inbox reply
Then do this...
The steps that run when the trigger fires.
Send message
Using: Instagram for Business
Same account. A photo or reel publishes to Instagram.
Campaign started
Upload photo or reel
Using: Instagram for Business
When this happens...
The event that starts this automation.
Campaign started
Then do this...
The steps that run when the trigger fires.
Upload photo or reel
Using: Instagram for Business
Instagram remains the channel. Drop Cowboy is the inbox.
Use the Instagram professional account you already run.
Inbound DMs open next to SMS and calls.
Inbox replies go out on Instagram. Campaigns can upload a photo or reel.
The team answers in Drop Cowboy. The customer stays on Instagram.
