Inbound SMS, a missed call, or a campaign reply posts in Slack. Slack stays the team chat. Drop Cowboy is the phone and SMS software you send from.
The customer still texts Drop Cowboy. Automations posts the inbound SMS, missed call, or campaign reply into the Slack channel your team already watches. Slack is not a second inbox.
People search Slack to SMS because they want the customer thread next to the team thread. This is not a second inbox to babysit - it is a post into the channel you already watch.
SlackAutomations
A Drop Cowboy event posts into the Slack channel you already watch.
Inbound SMS
Send Channel Message
Using: Slack
Contact and last message in the channel you already watch.
When this happens...
The event that starts this automation.
Inbound SMS
Then do this...
The steps that run when the trigger fires.
Send Channel Message
Using: Slack
Contact and last message in the channel you already watch.
The floor sees the miss next to the team thread.
Missed call
Send Channel Message
Using: Slack
When this happens...
The event that starts this automation.
Missed call
Then do this...
The steps that run when the trigger fires.
Send Channel Message
Using: Slack
Campaign replies post so anyone on shift can answer.
Campaign reply
Send Channel Message
Using: Slack
When this happens...
The event that starts this automation.
Campaign reply
Then do this...
The steps that run when the trigger fires.
Send Channel Message
Using: Slack
Slack does not become a second inbox. The inbox of record stays in Drop Cowboy.
Pick the channel that should see customer SMS and missed calls.
Inbound SMS, missed call, or campaign reply. Slack does not become a second inbox.
The post includes the contact and last message so anyone on shift can answer.
Call back from Drop Cowboy. The inbox of record stays here.
