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Microsoft Teams

Microsoft Teams SMS: hot-lead texts in the channel

A hot-lead text or voicemail reply lands in Microsoft Teams. Route the next step to a live call or an IVR. Teams stays the collaboration hub.

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Automations is the hub

Hot-lead texts, voicemail replies, and the next live call can land in the Microsoft Teams channel you already live in. The customer still talks to Drop Cowboy. Teams is the team thread.

Enterprise teams already live in Microsoft Teams. Teams SMS here means customer SMS and voicemail replies in that channel - then a human call or an IVR, not another email.

Automations

Example automations

When a hot-lead text arrives...

A Drop Cowboy event posts into the Teams channel the floor already watches.

When a voicemail reply comes in...

Voicemail replies post with the contact attached.

When the next step is a live call...

Notify the channel, then queue a power-dialer pass.

Related

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Slack to SMS and missed calls

Salesforce

Enterprise CRM plus SMS and voicemail drop

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Marketplace hub

How to build it

Teams is the notification surface. Two-way SMS history stays in Drop Cowboy.

  1. Connect Microsoft Teams

    Choose the team and channel that should see customer SMS and replies.

  2. Map inbound SMS and voicemail replies

    Campaign replies and inbound texts post to the channel with the contact attached.

  3. Add Send Channel Message

    The next step can be a live call on the dialer, or send them into an IVR you already run.

  4. Turn it on

    Teams is the notification surface. Two-way SMS history stays in Drop Cowboy.

Questions people actually search

What is Microsoft Teams SMS on Drop Cowboy?
Customer SMS and voicemail replies post in a Teams channel. You send from Drop Cowboy. Teams is where the team sees the hot thread.
Can I reply to SMS from Teams?
The send and inbox layer is Drop Cowboy. The Teams post is how the team is pulled in, then they continue the text or start a live call.
Can I route from a Teams alert to an IVR?
Yes. Not every hot lead needs a human on the first second. Map the next step to a live call or an IVR you already operate.

Put Teams SMS where the floor already works

Hot-lead texts in the channel. Next step: live call or IVR.

Get started with TeamsSee all integrations