Inbound WhatsApp lands next to SMS and calls. Reply on the same thread. Send a template from the WhatsApp Business number you already run. WhatsApp stays the channel. Drop Cowboy is the inbox.
WhatsApp can start the work, or Drop Cowboy can. An inbound message opens a thread in the shared inbox. A reply or a template goes back on WhatsApp. WhatsApp stays the channel. Drop Cowboy is where the team answers.
Bring the WhatsApp Business number you already run. Threads live in Drop Cowboy next to SMS and calls. Facebook lead forms are a different guide.
WhatsApp BusinessWhatsApp BusinessAutomations
The thread opens in Drop Cowboy. The contact is the person on the number.
New message
Using: WhatsApp Business
Create or update contact
Open inbox thread
When this happens...
The event that starts this automation.
New message
Using: WhatsApp Business
Then do this...
The steps that run when the trigger fires.
Create or update contact
Open inbox thread
The customer sees WhatsApp. Your team sees Drop Cowboy.
Inbox reply
Send message
Using: WhatsApp Business
When this happens...
The event that starts this automation.
Inbox reply
Then do this...
The steps that run when the trigger fires.
Send message
Using: WhatsApp Business
Same number. A template they already expect, then the thread stays in the inbox.
Campaign started
Send template message
Using: WhatsApp Business
When this happens...
The event that starts this automation.
Campaign started
Then do this...
The steps that run when the trigger fires.
Send template message
Using: WhatsApp Business
WhatsApp remains the channel. Drop Cowboy is the inbox.
Use the WhatsApp Business number you already run. WhatsApp stays the channel.
Inbound WhatsApp opens next to SMS and calls. The contact is the person on the number.
Inbox replies go out on WhatsApp. Campaigns can send a template, then the thread stays here.
The team answers in Drop Cowboy. The customer stays on WhatsApp.
