Billing and usage

Drop Cowboy® bills in two parts. Your subscription covers each person's calling plan and your team's usage plan. Your balance pays for what you use, such as AI, ringless voicemail and texts, at the rates shown on Plan & Billing.

Choose a plan

Use this to start a subscription, add a seat, or change anyone's plan.

1. Open Settings in the left menu, then click Plan & Billing. The page is titled My Subscription. You can also open it from Billing under My Account at the top right.
2. Under Calling & Chat Plans, set each person's calling plan:
   • If you're the only user, click View all plans, then click the plan you want.
   • With more users, find each person under Team calling plans. Click their plan, pick one from Choose a Calling & Chat Plan, then click Done. Pick No Calling Plan for someone who doesn't make calls.
   • Turn on Web Chat for anyone who should answer your website chats.
3. Not sure which plan fits? Click Help me choose to compare them side by side.
4. Under Usage plan, click View all plans. Pay As You Go has no monthly commitment. Larger plans give lower rates, shown under Your rates on each card. Click a card to pick it.
5. Check Subscription Summary on the right. It lists what you're Adding and Removing, what's Due today, and your New monthly total. To use a coupon, click Have a coupon code?, enter it, and click Apply.
6. Under Payment Method, click [Change] to use a different card. Fill in Billing address and Card information, then click Save Card.
7. Click the pay button at the bottom of the summary. It reads Subscribe now, Apply Changes, or the amount due.

Until you pay, changes show Pending - not applied. To drop them, click Discard all. The cart icon at the top of the dashboard brings you back here.

If it doesn't work:

• "Your phone numbers need talk & text time", or a usage plan shows Requires a calling plan. Pay As You Go on its own can't be checked out. Give at least one person a calling plan, or pick a paid usage plan.
• "Brand verification required to use these numbers." Click Verify now, then verify your business.
• "Your card was declined by the issuing bank." Click [Change], add another card, and pay again. Or call your bank.
• The coupon shows an error. Check the spelling, or remove the code and check out without it.

If you don't see Plan & Billing or Balance, ask your account owner for access.

Add funds

Use this to top up the balance that pays for sends, AI and recordings. Your subscription is billed separately.

1. Open My Dashboard at the top of the left menu, or stay on any page. Click Balance at the top of the page, or the + next to it. The Add Funds window opens.
2. Type an amount in Dollar Amount (USD), then click Add Funds.
3. Check the billing address and payment method, then click the pay button. When it shows Payment Complete, the funds are on your balance.

To top up automatically, open Plan & Billing and switch on Auto-Recharge under Usage plan. Set When balance falls below and Recharge amount. When your balance drops below that level, your card is charged and the funds are added. Without it, campaigns stop when the balance runs out.

If it doesn't work:

• "Amount must be between..." Enter an amount inside the range the message shows.
• "We were unable to load your billing information." Refresh the page and try again. If it keeps happening, contact support.
• The card is declined. Click Change Payment, add another card, and pay again.

View invoices

Use this when you need a receipt for your records or your accountant.

1. Open Settings in the left menu, then click Invoices.
2. Each row shows Date, Invoice #, Amount and Status. Status is Paid, Payment Due, Not Paid or Voided.
3. Click the download icon under Download to save that invoice as a PDF.
4. To get several at once, tick their boxes, then click Download Selected. Click Load More to see older invoices.

No invoices found means there hasn't been a charge yet. Your first invoice shows after your first payment.

See your usage

Use this to see where your balance went, by product and by charge.

1. Open Settings in the left menu, then click Usage.
2. Pick a range: Last hour, Today, Yesterday, Last 7 days, Last 30 days or All time.
3. Spend by category shows your Net spend and a total for each product. Click a product to filter the ledger. Click Clear category filter to see everything again.
4. Transaction ledger lists each charge. Click Debits or Credits to see one kind, or All.
5. Click CSV to download the ledger.

If Spend by category says Could not load summary., refresh the page. No spending in this period. means nothing was charged in that range, so pick a longer one.

Find out why sending paused

Use this when campaigns, texts or calls stop and a red or yellow banner shows at the top of the dashboard. Either your balance ran out or your subscription payment failed. Each has its own fix: adding funds doesn't fix a failed payment, and a new card doesn't add funds.

You may also see a Payment failed, Subscription paused or Subscription inactive window. Each one has a button to fix it. On a cancelled or paused account you can still sign in. Plan & Billing opens on Resubscribe, and your contacts, numbers and workflows are saved.

If sending is still stuck once your balance and payment are fine, see Fix a campaign that is not sending.