CSV Import & Export
Upload contact lists via CSV with custom field mapping. Export segments for backup or analysis. Bulk operations make managing thousands of contacts effortless.
Feature
Contact Management & Built-In CRM
Store, organize, and manage all your contacts in one place. Custom fields, smart segmentation, and powerful tagging help you target the right people with the right message.
Why Contact Management Matters
Great campaigns start with organized contact data. Drop Cowboy's built-in CRM makes it easy to keep customer information clean, current, and campaign-ready.
Centralized Customer Data
Stop managing contacts across spreadsheets, CRMs, and multiple platforms. Drop Cowboy stores all contact information in one unified database accessible to your entire team.
Smart Segmentation
Target specific audiences with precision. Create segments based on custom fields, tags, past engagement, location, or any contact property. Send relevant messages that drive results.
Flexible Tagging System
Organize contacts with unlimited custom tags. Tag leads by source, interest, stage, or any criteria. Filter and target tagged segments for campaigns.
Always In Sync
Import from CSV, connect your CRM, or use the API to keep contact data synchronized. Automatic deduplication prevents duplicate records. Changes sync instantly across campaigns.
Complete Contact Management Features
Everything you need to organize customer data and run targeted campaigns.
CRM Integrations
Connect with popular CRMs like HubSpot, Salesforce, Zoho, and more. Contacts sync automatically in real-time. Keep customer data consistent across platforms.
API & Webhooks
Use Drop Cowboy's API to create lists, add contacts in bulk (up to 10,000 per call), and manage custom fields programmatically. Webhooks notify your system of campaign results.
Custom Fields
Create unlimited custom fields: PropertyAddress, AppointmentDate, AccountBalance, CompanyName. Use custom data for personalization and segmentation.
List-Based Organization
Organize contacts into lists by campaign, source, or segment. Each list can represent a different audience. Contacts can belong to multiple lists simultaneously.
Advanced Filtering
Filter contacts by any field, tag, engagement history, or list membership. Build complex filters with AND/OR logic. Save filters for quick access.
Automatic Deduplication
Drop Cowboy automatically detects duplicate phone numbers when importing contacts. Keeps your database clean without manual cleanup work.
Suppression Lists
Manage opt-outs and suppressed contacts automatically. Suppressed contacts are excluded from campaigns. Honor customer preferences effortlessly.
Contact Activity History
View complete engagement history per contact: campaigns received, responses sent, callbacks made. Full context for every customer interaction.
Get organized with built-in contact management
Import your contacts, create custom segments, and start sending targeted campaigns today. Drop Cowboy's CRM makes customer data management simple.
Segmentation Strategies
How to organize contacts for maximum campaign effectiveness.
Geographic Targeting
Segment contacts by city, state, or zip code. Send location-specific offers and messages. Perfect for businesses with multiple markets or territories.
Industry & Business Type
Tag contacts by industry, company size, or business type. Tailor messaging to industry-specific pain points. Create campaigns that resonate with each audience.
Engagement Level
Segment by past campaign engagement: opened messages, clicked links, or replied. Re-engage inactive contacts with different messaging. Focus on hot leads.
Lifecycle Stage
Organize contacts by sales stage: prospect, qualified lead, customer, or inactive. Send appropriate messages for each stage. Automate follow-up based on stage.
Custom Scoring
Create custom fields for lead scores based on behavior, demographics, or fit. Segment high-value prospects for priority follow-up. Focus team efforts efficiently.
Time-Based Segments
Filter by import date, last contact date, or upcoming appointment. Send timely follow-ups automatically. Never miss important touchpoints.
Target the right audience every time
Smart segmentation means better response rates and higher ROI. Drop Cowboy makes it easy to organize contacts and send relevant messages.
Contact Management: Spreadsheets vs CRM Platform
Why built-in contact management beats manual spreadsheet tracking.
Advanced Contact Management Features
Go beyond basic lists with powerful organization and automation tools.
Custom Field Types
Create text fields, number fields, date fields, or dropdown fields. Format data consistently across your contact database. Use custom fields for segmentation and personalization.
Merge Field Integration
Every custom field becomes a merge tag for personalization. Use {{PropertyAddress}} or {{AppointmentDate}} in messages. Mimic AI voice cloning pronounces custom fields naturally.
Learn moreSuppression Management
Contacts who opt out are automatically added to suppression lists. Suppressed contacts are excluded from future campaigns. Manual suppression available for VIP or internal contacts.
Learn moreContact Validation
Drop Cowboy validates phone number formats on import. Flags invalid numbers before campaigns launch. Reduces wasted sends and improves delivery rates.
Bulk Operations
Update tags, custom fields, or list membership for thousands of contacts at once. Bulk export for backup or analysis. API supports up to 10,000 contacts per call.
Powerful Search
Search contacts by name, phone number, custom field value, or tag. Find any contact instantly. Click to view full contact profile and engagement history.
Ready to organize your contact data?
Import your contacts and experience the difference an organized CRM makes. No more spreadsheet juggling—just clean data and targeted campaigns.
Use Cases for Contact Management
How businesses use Drop Cowboy's CRM to stay organized and drive results.
Real Estate Agents
Segment leads by property type, price range, and location. Tag hot leads vs nurture contacts. Track which properties each lead inquired about. Send personalized follow-ups automatically.
Solar & Home Services
Organize leads by install date, system size, and financing option. Track proposal status and follow-up dates. Segment by service area for geographic targeting.
Healthcare Practices
Manage patient lists by appointment type, insurance, or specialty. Send appointment reminders with custom fields for date, time, and location. Secure contact management.
Auto Dealerships
Track vehicle interest, trade-in value, and financing approval. Segment by make, model, or price range. Follow up on test drives and price quotes automatically.
Financial Services
Organize clients by service type, account value, or renewal date. Send timely reminders for policy renewals, rate reviews, or appointments. Keep sensitive data secure.
E-Commerce & Retail
Segment customers by purchase history, cart abandonment, or product interest. Send targeted promotions based on past purchases. Win back inactive customers with re-engagement campaigns.
Start managing contacts the smart way
Import your contacts, create segments, and launch targeted campaigns today. Drop Cowboy's built-in CRM makes customer data management effortless.
Contact Management FAQ
Common questions about organizing and managing contacts in Drop Cowboy
Drop Cowboy accepts CSV file uploads with automatic column mapping. You can also connect your CRM through native integrations for automatic syncing, or use Drop Cowboy's API to add contacts programmatically. Import unlimited contacts with custom fields included.
Drop Cowboy supports unlimited custom fields including text fields, number fields, date fields, and dropdown fields. Common custom fields: PropertyAddress, AppointmentDate, AccountBalance, CompanyName, ProductInterest, DiscountCode. Use custom fields for both segmentation and message personalization.
Drop Cowboy's segmentation lets you filter contacts by tags, custom fields, list membership, engagement history, or any contact property. Create segments with complex AND/OR logic, save segments for repeated use, and target specific audiences for each campaign. Segments update dynamically as contact data changes.
Yes. Drop Cowboy supports unlimited custom tags for contact organization. Tag contacts by source, interest, sales stage, priority, or any criteria relevant to your business. Filter campaigns by tags, apply bulk tagging operations, and use tags for advanced segmentation.
Yes. Drop Cowboy automatically detects duplicate phone numbers when importing contacts and merges records. Deduplication happens during CSV uploads, CRM syncs, and API imports. This keeps your database clean without manual duplicate removal.
When contacts opt out of messages, Drop Cowboy automatically adds them to your suppression list. Suppressed contacts are excluded from all future campaigns by default. You can also manually add contacts to suppression lists for VIP protection or internal numbers.
Yes. Drop Cowboy supports list-based organization where contacts can belong to multiple lists simultaneously. Create lists by campaign, source, segment, or any criteria. Use lists for targeted campaign selection and performance tracking by audience.
Drop Cowboy offers native integrations with popular CRMs including HubSpot, Salesforce, Zoho, and others. Contacts sync automatically in real-time, keeping customer data consistent across platforms. You can also use Drop Cowboy's API for custom CRM integrations.
Drop Cowboy stores phone numbers (required), plus optional fields including first name, last name, email, address, and unlimited custom fields. Track engagement history, campaign activity, opt-out status, and conversation threads per contact. All data is encrypted and secure.
Yes. Drop Cowboy supports CSV export for contacts, segments, and lists. Export includes all contact fields, tags, and engagement data. Use exports for backup, analysis, or migration. API provides programmatic export capabilities for automated workflows.
Drop Cowboy automatically tracks engagement history per contact including campaigns received, delivery status, messages opened, links clicked, replies sent, and callbacks made. View complete activity history in each contact's profile. Use engagement data for segmentation and follow-up prioritization.
Yes. Drop Cowboy's merge field system uses contact data for message personalization. Insert {{FirstName}}, {{PropertyAddress}}, {{AppointmentDate}}, or any custom field into messages. Mimic AI voice cloning pronounces merge fields naturally in ringless voicemail and voice broadcast.