Solar Voicemail and SMS: Stop Driving to Empty Driveways

You connect your schedule — through your field service software, a CRM integration, or a CSV export — and the platform sends on a sequence you set once. The standard build is three touches: 72 hours before the appointment, 24 hours before, and two hours before with the arrival window. Each message pulls the homeowner name, service address, window, and technician from your data. Confirmations come back as replies, and rescheduling stops the remaining sends automatically.

Yes, and on this page it is the campaign with the largest revenue attached. A homeowner who submits a quote request at 8pm gets a ringless voicemail and a text within minutes, referencing their address and what they asked about. Homeowners typically request quotes from three companies in one sitting, and the first real response usually gets the appointment. Instant follow-up raises the consultation booking rate 200%.

Three paths, and most companies use more than one over time. A direct API connection where your platform exposes one. Zapier or a native integration among the 700+ apps we connect to, which covers most field service software. Or a scheduled CSV import and export, which is how most companies go live in week one. Tell your account manager which system you dispatch from and they will tell you which path applies.

72 hours, 24 hours, and two hours before. The 72-hour touch is the commercially important one, because a homeowner who reschedules with three days notice leaves you time to fill the slot with someone nearby. The 24-hour touch confirms. The two-hour touch, with the arrival window and the technician name, is what makes sure somebody is actually home. Send inside local calling hours for the homeowner's number.

Yes. Merge fields pull homeowner name, service address, appointment window, job number, system or equipment details, technician name, and proposal figures from your scheduling software. That is the difference between a generic reminder and one that says your site inspection is tomorrow between 10 and 12 at 418 Larkspur Lane. The template controls which fields can appear.

You pull the affected day's schedule and send once — voicemail, SMS, or both — telling every homeowner the job is moving and when you will confirm the new window. The value is entirely in timing. A homeowner told the evening before reschedules without complaint. A homeowner told at 10am, after taking the morning off work, writes the review that costs you the next three leads.

Yes, and most companies under-use it badly. Nobody signs a $25,000 project on the doorstep. Build a sequence at 24 hours, day five, and day twelve, each with a different angle — the production estimate, the financing options, the incentive deadline — rather than three identical check-ins. Most of your competitors stop after one call, which is the whole opportunity.

We provide the tools; the obligation stays with you. Prior express written consent is required before you send a pre-recorded, artificial, or AI voice message, and before you send marketing SMS. Treat operational messages about a job the homeowner booked separately from promotional campaigns about seasonal specials, with separate consent for each. The platform enforces quiet hours by the homeowner's local time, applies suppression and DNC scrubbing on every send, honors STOP immediately, and logs everything. Compliance with TCPA, TSR, CTIA guidelines, state law, and DNC requirements is your responsibility as the sender.

Plans start at $25/month with no long-term contract and a 48-hour money back guarantee, and you can start on a 14-day free trial with no credit card. Message rates depend on channel and volume — see the pricing page, or ask for volume pricing based on your monthly appointment count.

Yes, and it works well because a familiar voice on a confirmation call sounds like your company rather than a robot. Two constraints. Clone only a voice you have permission to use, meaning the person agreed to it. And a cloned voice is an artificial voice message, so prior express written consent is required before you send one, the same as any pre-recorded message. Some states also require disclosing that the recipient is hearing an artificial voice.

Trigger the send when the technician closes out the previous job or when dispatch assigns the next stop, either from your field service software through the integration or from a webhook. The message carries the technician's name and an ETA. It removes almost all of your where-is-my-tech inbound calls and it substantially reduces arriving to an empty house.

You can export next week's schedule, record a confirmation, and send the same day. The realistic gate is registration: SMS requires brand and campaign approval through 10DLC before traffic flows, and the carriers control that timeline. Ringless voicemail can start sooner. Your account manager runs both with you during onboarding, and most companies are confirming appointments before the software integration is finished.