Automatic STOP Processing
SMS recipients who reply STOP, UNSUBSCRIBE, or similar keywords are automatically added to your suppression list. Processing happens instantly - no manual intervention required.
Feature
Suppression List Management
Automatically honor opt-out requests and maintain suppression lists. Drop Cowboy helps you comply with TCPA requirements by preventing messages to contacts who have opted out or requested removal.
Why Suppression List Management Matters
Honoring opt-out requests is the right thing to do - and Drop Cowboy makes it easy. Automatically respect customer preferences while keeping your campaigns clean.
Easy Compliance Support
TCPA guidelines suggest honoring opt-out requests promptly. Drop Cowboy's suppression lists automatically prevent messages to contacts who've opted out, making compliance easy and automatic.
Automatic Opt-Out Processing
When recipients reply STOP to SMS or request removal via voicemail callback, Drop Cowboy automatically adds them to your suppression list and blocks future messages.
Multiple Suppression Lists
Maintain separate suppression lists by campaign type, brand, or business unit. Import existing opt-out lists. Combine multiple suppression sources for complete coverage.
Real-Time Enforcement
Suppression lists are checked before every campaign launches. Opted-out contacts are automatically excluded. No manual work required to honor opt-out requests.
Suppression List Features
Complete tools to manage opt-outs and maintain TCPA compliance.
Import Existing Lists
Upload existing opt-out lists via CSV. Import suppression lists from other platforms or systems. Consolidate all opt-outs in one place for complete protection.
Multiple Suppression Lists
Create separate lists for different campaigns, brands, or business units. Global suppression across all campaigns or campaign-specific lists for granular control.
Campaign-Level Enforcement
Every campaign automatically checks suppression lists before sending. Opted-out contacts are excluded without manual filtering. Enforcement happens behind the scenes.
Suppression List Search
Search your suppression lists by phone number or name. Check if specific contacts are suppressed. Add individual numbers manually when needed.
Export Suppression Lists
Download suppression lists as CSV files. Share with other systems or platforms. Maintain backups for compliance documentation and audit purposes.
Suppression History
See when contacts were added to suppression lists. Track opt-out source (SMS STOP reply, manual addition, imported). Maintain audit trail for compliance records.
API Access
Add numbers to suppression lists programmatically via API. Integrate opt-out processing with other systems. Automate suppression list management workflows.
Global vs Campaign Suppression
Global suppression blocks contacts across all campaigns. Campaign-specific suppression allows opt-outs from specific message types while permitting others.
Start managing opt-outs automatically
Join 20,000+ businesses using Drop Cowboy's suppression lists to honor opt-out requests and support TCPA compliance efforts.
Understanding TCPA and Suppression
Good news: Drop Cowboy's consent-based approach keeps things simple. Here's what you need to know.
Consent-Based Approach
Drop Cowboy's services work best with Prior Express Written Consent (PEWC). This means you only contact people who opted in through your forms or sales process. Questions about consent and DNC requirements? Your legal counsel can help with guidance specific to your business.
You're in Control
Drop Cowboy helps you contact people who explicitly opted in through your website, sales process, or signup forms. Whether you need DNC scrubbing depends on your specific situation - your legal counsel can provide guidance tailored to your business.
Simple Opt-Out Handling
When someone opts out, Drop Cowboy makes it easy to honor their request. Suppression lists ensure they won't receive future messages - it's automatic, simple, and the right thing to do.
We're Here to Help
Drop Cowboy provides tools to help make compliance easier, but every business situation is unique. Your legal counsel can provide guidance specific to your needs. We're here to make the technical side simple.
Protect your business with suppression lists
Drop Cowboy's suppression list management makes it easy to honor opt-out requests and support TCPA compliance. Focus on growing your business with confidence.
Suppression List Use Cases
How businesses use Drop Cowboy's suppression lists across different scenarios.
SMS Opt-Out Management
Automatically process STOP replies from SMS campaigns. Add recipients to suppression lists instantly. Ensure future SMS campaigns exclude opted-out contacts.
Voicemail Opt-Out Handling
When recipients call back requesting removal, manually add them to suppression lists. Block future ringless voicemail messages to those contacts across all campaigns.
Multi-Brand Management
Maintain separate suppression lists for different brands or divisions. Allow opt-out from one brand while permitting messages from others. Keep brands appropriately separated.
Campaign-Specific Opt-Outs
Let contacts opt out of promotional messages while still receiving transactional or appointment reminders. Campaign-specific suppression provides granular control.
Cross-Platform Consolidation
Import opt-out lists from other messaging platforms or CRM systems. Consolidate all opt-outs in Drop Cowboy for unified suppression across channels.
Compliance Documentation
Export suppression lists with timestamps and opt-out sources. Maintain compliance records showing when opt-outs were received and how they were honored.
Best Practices for Suppression Lists
Get the most value from Drop Cowboy's suppression list management.
Process Opt-Outs Immediately
TCPA requires honoring opt-outs promptly. Drop Cowboy processes SMS STOP replies automatically. For phone or email opt-out requests, add contacts to suppression lists within 24 hours.
Start Clean
Migrating from another platform? Import your existing opt-out lists before launching campaigns. This ensures you honor previous opt-out requests right from day one.
Use Global Suppression Wisely
Global suppression blocks contacts across all message types. Use campaign-specific suppression if contacts should receive some messages (transactional) but not others (promotional).
Maintain Backups
Periodically export suppression lists as CSV backups. Store suppression records for compliance documentation. Have evidence showing when opt-outs were received and honored.
Double-Check Before Big Sends
Before major campaigns, take a moment to verify suppression lists are current. Import any recent opt-outs from other channels. It's a quick step that keeps your campaigns clean.
Document Your Process
Maintain written procedures for handling opt-out requests. Train team members on suppression list management. Document your compliance efforts for regulatory inquiries.
Questions about suppression lists?
Our team can help you understand suppression list management and TCPA opt-out requirements. Schedule a consultation to discuss your specific use case.
Automatic Suppression vs Manual Opt-Out Management
Why Drop Cowboy's automated suppression lists are better than manual tracking
Drop Cowboy Suppression Lists
- Automatic STOP reply processing (SMS)
- Instant addition to suppression lists
- Automatic enforcement before every campaign
- Multiple lists for different campaigns or brands
- Import existing opt-outs via CSV
- Export lists for compliance documentation
- API integration for automated workflows
- Complete audit trail with timestamps
Manual Opt-Out Tracking
- Must manually check each STOP reply
- Hours or days to process opt-outs
- Risk of missing opt-outs and sending anyway
- Separate spreadsheets hard to maintain
- Manual data entry prone to errors
- No way to prove opt-out compliance
- Can't automate with other systems
- No records of when opt-outs occurred
Common Opt-Out Scenarios
How to handle different types of opt-out requests with Drop Cowboy.
SMS STOP Reply
Drop Cowboy automatically processes STOP, UNSUBSCRIBE, CANCEL, END, and QUIT replies. Contact is added to suppression list within seconds. No manual action required.
Phone Request
When someone calls requesting removal, manually add their number to your suppression list via the Drop Cowboy dashboard. Takes seconds and blocks future messages immediately.
Email Request
If contacts email requesting opt-out, manually add them to suppression lists. Log the request date for compliance records. Drop Cowboy blocks future campaigns to that contact.
Pre-Existing Opt-Outs
Import CSV file of contacts who previously opted out on other platforms. Ensures all historical opt-outs are honored when you start using Drop Cowboy.
Selective Opt-Outs
Use campaign-specific suppression lists to honor selective opt-outs. Contact opts out of promotions but still receives appointment reminders or transactional messages.
Brand-Specific Opt-Outs
Maintain separate suppression lists for different brands or business units. Contact can opt out of Brand A messages while still receiving Brand B communications.
Start Managing Opt-Outs Automatically Today
Join 20,000+ businesses using Drop Cowboy's suppression lists to honor opt-out requests automatically and support TCPA compliance efforts. Automatic SMS STOP processing, multiple suppression lists, and API access included.
Suppression List FAQ
Common questions about opt-out management and suppression
No. Drop Cowboy focuses on helping you manage opted-in contacts who've given you permission to reach out. Our services work best with Prior Express Written Consent (PEWC). Whether you need DNC scrubbing depends on your specific business situation - your legal counsel can provide guidance. Drop Cowboy makes suppression list management easy so you can honor opt-out requests automatically.
Drop Cowboy automatically detects when SMS recipients reply with STOP, UNSUBSCRIBE, CANCEL, END, QUIT, or similar keywords. The contact is immediately added to your suppression list within seconds. Future SMS campaigns automatically exclude suppressed contacts without manual filtering.
Yes. Drop Cowboy accepts CSV uploads of existing opt-out lists from other platforms or systems. Import your historical opt-outs before launching campaigns to ensure you honor all previous opt-out requests. This consolidates suppression across channels in one place.
Global suppression blocks a contact from ALL campaigns and message types. Campaign-specific suppression blocks contacts from specific campaigns only, allowing selective opt-outs. For example, someone could opt out of promotional messages but still receive appointment reminders using campaign-specific suppression.
Most businesses process opt-outs right away - it's good customer service. Drop Cowboy automatically processes SMS STOP replies within seconds. For phone or email opt-out requests, adding contacts to suppression lists within 24 hours keeps things running smoothly.
Yes. If a previously opted-out contact provides new Prior Express Written Consent through your signup process, you can manually remove them from your suppression list in Drop Cowboy. Maintain documentation of the new consent for compliance records.
Drop Cowboy's suppression lists work across ringless voicemail, SMS, and voice broadcast by default. You can also configure channel-specific or campaign-specific suppression for granular control, allowing contacts to opt out of specific message types while receiving others.
Drop Cowboy allows multiple suppression lists for different brands or business units. Create separate lists for each brand. When contacts opt out of Brand A, add them to Brand A's suppression list while allowing Brand B messages to continue.
Yes. Drop Cowboy allows exporting suppression lists as CSV files including contact information, opt-out date, and opt-out source. Export lists periodically for compliance records and audit documentation showing when opt-outs were received and honored.
Yes. Drop Cowboy's API allows adding contacts to suppression lists programmatically. Integrate opt-out processing with other systems like your CRM or customer service platform. Automate suppression list management workflows via API.
Drop Cowboy maintains an audit trail showing when each contact was added to suppression lists, the opt-out source (SMS STOP, manual addition, imported), and timestamps. Access suppression history through the dashboard for compliance documentation and regulatory inquiries.
Drop Cowboy automatically checks suppression lists before every campaign launches. Contacts on suppression lists are excluded from the recipient list without manual filtering. Enforcement happens behind the scenes, ensuring opted-out contacts never receive messages they've declined.