Only include fields that add value to the message. Property address helps real estate. Appointment time helps healthcare. Too many fields feels like data dump, not personal.
Value over volume
Set Fallback Values
Provide default values for missing data: 'valued customer' if FirstName empty, 'your account' if AccountNumber missing. Ensures message reads naturally even with incomplete data.
Handle missing data
Test Field Pronunciation
Preview how Mimic AI pronounces custom fields before launching. Test long addresses, dates, dollar amounts. Adjust field format if pronunciation unclear.
Preview before sending
Maintain Data Quality
Keep contact database updated with accurate custom field data. Incorrect addresses or dates hurt credibility. Regular data hygiene prevents personalization errors.
Accurate data matters
Master Custom Field Personalization
Get expert guidance on implementing custom fields that drive results. Our team helps with data mapping, field setup, and best practices.
Common questions about personalization with custom fields
Use any contact field including first name, last name, phone, email, address, and custom fields. Common custom fields: PropertyAddress, AppointmentDate, AccountBalance, ProductName, DiscountCode, CompanyName. Set fallback values for missing data and format fields (uppercase, lowercase, title case).
Yes. Mimic AI voice cloning technology supports dynamic field insertion seamlessly. Your cloned voice speaks each contact's name and custom data naturally without re-recording. Clone your voice once, personalize thousands of messages with different data.
Define custom fields in Drop Cowboy contact management settings. Create fields like PropertyAddress, AppointmentDate, AccountBalance. Fields appear as merge options when creating campaigns. Include field columns in CSV uploads or CRM syncs.
Use double curly braces around field names: {{FirstName}}, {{PropertyAddress}}, {{AppointmentDate}}. Field names are case-sensitive and must match your contact database columns exactly. Insert fields anywhere in messages or voicemail scripts.
Yes. Custom fields work in SMS, ringless voicemail, and voice broadcast. Insert merge fields like {{FirstName}} or {{ProductName}} into SMS content. Keep SMS messages under 160 characters for single-message delivery.
Set fallback values for empty fields. Example: 'valued customer' if FirstName missing, 'your appointment' if AppointmentType empty. Fallbacks ensure messages read naturally even with incomplete contact data.
Preview messages with sample data before launching. Test pronunciation of merge fields, especially long addresses or dates. Send test message to your own phone to verify personalization appears correctly.
Yes. Combine multiple fields: 'Hi {{FirstName}}, about {{PropertyAddress}} listed at {{Price}}...' Personalization works best with 2-4 relevant fields. Too many fields feels overwhelming. Focus on most important context.
Yes. Custom fields sync from Salesforce, HubSpot, and other CRM systems. Map CRM fields to Drop Cowboy merge fields. Update data in CRM, sync to Drop Cowboy for latest personalized content.
Personalized messages with custom fields drive 5-20x higher response rates compared to generic outreach. Exact improvement varies by industry and field relevance. Test different field combinations to find optimal personalization.
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