Getting Started with Drop Cowboy | Launch Your First Campaign

Most customers send their first campaign within 30 minutes of signing up. The process is simple: upload a contact list (CSV), record or type your message, review compliance settings (automatic quiet hours), and schedule sends. Drop Cowboy handles delivery, time zone detection, and compliance automatically.

No technical expertise required. Drop Cowboy is designed for business users, not developers. Upload contacts via CSV, create messages with our guided interface, and schedule sends with a few clicks. Every customer gets a dedicated account manager to help with setup and strategy.

Every Drop Cowboy account includes unlimited campaigns, automatic TCPA compliance (quiet hours, time zones, opt-outs), suppression list management, real-time analytics, Mimic AI voice cloning, dedicated account manager, and live chat support during business hours. No contracts, no hidden fees.

Yes. Drop Cowboy supports CSV imports from any system. Export contacts from Salesforce, HubSpot, Zoho, or any CRM as CSV with Name and Phone columns. For ongoing sync, use Drop Cowboy's API or Zapier integrations to automate contact imports.

Drop Cowboy provides tools to support your TCPA compliance efforts: automatic quiet hours enforcement (8 AM - 9 PM recipient local time), time zone detection, opt-out keyword processing (STOP, UNSUBSCRIBE), permanent suppression lists, and complete audit logs. You remain responsible for obtaining proper consent before messaging and ensuring compliance. Consult qualified legal counsel for compliance guidance specific to your business.

It depends on your use case. Ringless voicemail works best for detailed messages and professional follow-ups (healthcare appointment details, service explanations). SMS excels for quick reminders, urgent alerts, and two-way conversations (appointment confirmations, delivery updates). Voice broadcast is ideal for confirmations requiring immediate interaction (sales callbacks, emergency notifications). Most businesses use multiple channels.

Yes. Send test campaigns to yourself or team members first. Review message content, timing, and delivery. Adjust before launching to your full contact list. Drop Cowboy also supports A/B testing to compare different message versions and identify what resonates best with your audience.

Drop Cowboy processes opt-outs automatically. When someone replies STOP to SMS or requests opt-out through other means, they're added to your suppression list immediately and won't receive future messages. Suppression lists persist across all campaigns permanently. You remain responsible for honoring all opt-out requests.

Drop Cowboy provides general guidance and best practices for message timing and structure, but you're responsible for creating message content appropriate for your business and use case. Consult qualified legal counsel to ensure your messages comply with TCPA, TSR, and applicable state laws. Your dedicated account manager can share examples of effective approaches.

Every Drop Cowboy customer gets a dedicated account manager who understands your business and helps with strategy, compliance questions, and optimization. Live chat support is available during business hours (9 AM - 6 PM ET Monday-Friday). Comprehensive documentation and video tutorials available 24/7 at /developers.

Drop Cowboy provides real-time analytics: delivery success/failure rates, opt-out tracking, and campaign-level performance. Export data via nightly FTP for long-term analysis. Analytics data is retained for 3 months in the dashboard. Track specific contacts using foreign_id in API calls or contact tagging in the platform.

Yes. Drop Cowboy supports BYOC (Bring Your Own Carrier) integration with Twilio, Bandwidth, Telnyx, and other carriers. Connect your existing carrier account, use your own phone numbers, and save 35-55% on messaging costs while using Drop Cowboy's campaign management and compliance tools. See /resources/byoc-complete-guide for setup instructions.