Welcome to Drop Cowboy - Ringless Voicemail Platform. Main navigation and content follows.
Definitions and explanations of key terms related to ringless voicemail, AI voice cloning, SMS marketing, and telecommunications compliance.
A technology that delivers voice messages directly to a recipient's voicemail box using direct-to-voicemail delivery. The message appears as a new voicemail notification that recipients can listen to at their convenience.
Related: Also called direct-to-voicemail messaging
Short Message Service marketing involves sending promotional or informational text messages to mobile phone subscribers. SMS is limited to 160 characters, while MMS supports longer messages with media.
Related: MMS, Text Messaging, Bulk SMS
A telecommunications method where pre-recorded messages are delivered to multiple recipients via live phone calls that ring the recipient's phone. Used for urgent announcements or when two-way conversation is needed.
Related: Automated Calling, Robocalls
A single delivery instance in a ringless voicemail campaign. When you send a campaign to 1,000 recipients, that represents 1,000 call drops.
Related: Campaign, Delivery
The percentage of successfully delivered messages out of all attempted deliveries. A high delivery rate indicates effective message placement and carrier acceptance.
Related: Success Rate, Completion Rate
The process of a recipient explicitly consenting to receive messages. Opt-in must be obtained before sending telemarketing messages to comply with TCPA regulations.
Related: Consent, Prior Express Written Consent (PEWC)
The process of a recipient requesting to stop receiving messages. Drop Cowboy automatically processes opt-outs via IVR keypress or SMS keywords like STOP.
Related: Unsubscribe, Suppression List
A list of phone numbers that should not receive messages, including opt-outs, do-not-call requests, and invalid numbers. Campaigns automatically exclude contacts on suppression lists.
Related: Do Not Call (DNC), Scrubbing
Drop Cowboy's proprietary AI voice cloning technology that creates natural-sounding personalized voice messages. Mimic AI works across ringless voicemail, SMS, and voice broadcast channels.
Related: Voice Cloning, AI Voice
Artificial intelligence technology that replicates human voices to create personalized audio content. Voice cloning enables mass personalization while maintaining authentic-sounding messages.
Related: Mimic AI, Voice Synthesis
A personalization feature that automatically inserts recipient-specific information (name, company, custom data) into messages using placeholders like [FirstName] or [Company].
Related: Personalization, Variables
A pre-recorded audio file or voice cloning configuration used as the base for creating personalized messages. Templates can include placeholders for dynamic field insertion.
Related: Template, Recording
The phone number that displays on a recipient's phone when receiving a call or message. Caller ID can be configured to show your business number or a callback number.
Related: ANI, Calling Number
An automated system that enables callers to interact with a phone system through keypad input or voice commands. IVR systems handle opt-outs, provide information, or route calls.
Related: Voice Menu, Automated System
A calling system that automatically dials phone numbers from a list, connecting agents when someone answers. Power dialers increase calling efficiency by eliminating manual dialing.
Related: Auto Dialer, Predictive Dialer
A telecommunications company that provides phone and data services. Major carriers include Verizon, AT&T, T-Mobile, and Sprint. Carrier policies affect message delivery.
Related: Carrier Gateway, Phone Provider
A pricing model where you use your own carrier account with Drop Cowboy's platform. BYOC lets you pay only for platform usage without monthly subscriptions.
Related: Self-Service, Carrier Account
A phone number with area codes 800, 888, 877, 866, 855, 844, or 833 where the caller is not charged for the call. Toll-free numbers are often used for customer service and callbacks.
Related: Vanity Number, 1-800 Number
Federal law (47 U.S.C. § 227) governing automated calls, prerecorded messages, and SMS communications. TCPA requires prior express written consent for telemarketing calls and restricts calling hours to 8am-9pm local time.
Related: TSR, FCC Regulations
FTC regulations (16 CFR Part 310) that govern telemarketing practices, including National Do Not Call Registry requirements, disclosure obligations, and prohibited practices.
Related: TCPA, Do Not Call
Legal requirement under TCPA for obtaining explicit written consent before sending automated telemarketing calls or texts. Consent must be clear, unambiguous, and documented.
Related: Opt-In, Consent Management
Time restrictions on telemarketing calls. Federal TCPA requires calls between 8:00am and 9:00pm local time. Some states have stricter quiet hours that override federal rules.
Related: Calling Restrictions, Compliance Windows
National Do Not Call Registry maintained by the FTC. Consumers can register to opt out of telemarketing calls. Businesses must scrub against the registry unless they have prior express written consent.
Related: NDNCR, Suppression List
Mobile carrier best practices for SMS marketing published by CTIA (Cellular Telecommunications Industry Association). Guidelines cover consent, opt-out handling, and message content standards.
Related: Carrier Policies, SMS Compliance
Standard 10-digit phone numbers used for business SMS messaging. The Campaign Registry requires businesses to register brands and campaigns before sending SMS to US carriers.
Related: The Campaign Registry, TCR, A2P Messaging
State laws that impose stricter requirements than federal TCPA. Several states have enacted mini-TCPA laws with different quiet hours, consent requirements, or calling restrictions.
Related: State Laws, Compliance
A set of protocols and tools for building software applications. Drop Cowboy's REST API enables programmatic access to create campaigns, manage contacts, and retrieve results.
Related: REST API, Webhooks, Integration
An HTTP callback that notifies your system when events occur in Drop Cowboy, such as campaign completion or opt-out requests. Webhooks enable real-time integration with custom systems.
Related: Callback, Event Notification
Connection between Drop Cowboy and Customer Relationship Management systems like Salesforce, HubSpot, or Zoho. Integration syncs contact data and campaign results automatically.
Related: Data Sync, API Integration
A file format for storing tabular data where values are separated by commas. Drop Cowboy accepts CSV files for importing contacts and exporting campaign results.
Related: Import, Export, Data Format
A coordinated set of messages sent to a specific list of recipients. Campaigns can include ringless voicemail, SMS, or voice broadcast messages scheduled or executed together.
Related: Message, Recipient List
A collection of phone numbers and associated data (names, custom fields) used for sending campaigns. Lists can be imported via CSV or API, or created manually in the dashboard.
Related: Recipient List, Contact Database
Put these concepts into practice with Drop Cowboy's complete platform.
Join 20,000+ businesses achieving 5-20x higher response rates with Drop Cowboy